Software Systems Expert in Collections Industry Software

A software systems expert was requested for a breach of contract case involving collections management software systems. The defendant developed and sold software to the plaintiff for use in its collection and delinquency management operations. The software was computer telephony integration technology designed for in-house and outsourced contact centers providing customer service, collections, sales and telemarketing interactions.

IMS ExpertServices sought an expert in software systems with specific experience developing software for the collections industry. The expert needed to have an in-depth understanding of the collections processes used by nationwide collections organizations, and an understanding of how computer software programs can address those issues.

Experts Presented:

Software Development Expert

This expert in software systems has over 20 years of extensive experience in software development and in the software industry. He is the manager of a firm specializing in software development. He began his career designing and developing software that linked the company’s commercial credit products with credit analysis software. He is a Computer Society Software Development Professional certified by the Institute of Electrical and Electronics Engineers. He received his A.B. degree from Boston College and his Ph.D. from the University of Pennsylvania. IMS Reference #4975075

Software Systems Expert

This software systems expert has over 20 years experience in the financial services industry. He has had extensive experience in operations and in the design and implementation of software products. Additionally, as a former vice president of operations for a national bank, he is familiar with collections processes used by large contact centers. He has been published in industry and general interest publications, speaks frequently to industry groups, and is consulted as an expert by the media. IMS Reference #5010227