Software Project Failure Expert in CRM Implementations

A software project failure expert in Customer Relationship Management software implementations was needed for a breach of contract case. The parties entered into an agreement for the plaintiff to purchase the defendant's CRM software system along with installation, data conversion, implementation and project management services. The contract called for implementation to be complete within a specified timeline. When the project extended beyond that timeframe, plaintiff terminated the agreement, alleging the defendant failed to deliver the data conversion, software implementation, and project management services promised.

IMS ExpertServices was asked to locate a software project failure expert with knowledge of sales and implementation methodologies and quality assurance standards for Customer Relationship Management (CRM) software. IT Industry and marketplace knowledge encompassing other CRM software project failures was considered a plus.

Experts Presented:

Software Project Failure Expert

This software project failure expert has been implementing large scale IT systems for more than ten years including seven years implementing the defendant's CRM software products. He is often asked to help client companies overcome limitations or problems that stem from the original implementation effort. He stresses that software project failures arise either because a standard installation is performed that disappoints the customer because standard features don't meet company processes or from custom installations that fail to meet expectations. This expert's software implementation clients include several Fortune 500 companies. IMS Reference #5047478

Information Technology Expert

This information technology expert has been managing software implementation projects for 15 years. He's performed installations of the defendant's software product and other comparable CRM suites for very large clients including Fortune 500 companies and research universities. He's worked with all versions and modules of the defendant's product and has overseen data conversions and implementation of customized modules. While this expert has no previous testimony experience, he has impressive IT industry credentials in the design, analysis, installation, and implementation of business software. IMS Reference #5047481