Enterprise Software Expert in Computer Telephone Integration

Case Description:

An expert in enterprise software design was needed for a case alleging copyright infringement, misappropriation of trade secrets and breach of contract. The software in question provided computer telephone integration (CTI) and involved a user interface to allow call center agents to respond to customers via telephone, e-mail or web chat. The plaintiff alleged the defendant misappropriated proprietary information for an intelligent routing engine and incorporated it into an enterprise software product.

IMS ExpertServices was asked to locate an enterprise software design expert knowledgeable of the design, engineering, program architecture and analysis of business intelligence software packages.

Experts Presented:

  • Enterprise Software

    This enterprise software design expert is a consultant to Fortune 100 companies on enterprise services integration and web-based applications. He is a respected authority on networked client architectures and a columnist on mobile and enterprise software systems for a number of leading IT magazines. This expert earned a B.S. in electrical engineering and computer science from the University of California at Berkeley, and an M.S. and Ph.D. in computer science from MIT. IMS Reference #4992392

  • Software Architecture

    This software architecture expert has more than 25 years of experience in enterprise software design and program architecture. He is specifically experienced in the design and engineering of computer telephone integration software. His projects include client/server architectures and many different operating systems and application platforms. He is particularly skilled in database environments including Oracle and SQL Server. As an expert witness, he has provided litigation support in several cases including deposition with regard to a defective software application and economic damages to a financial institution. IMS Reference #1208901

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Industry: All, Computing