ERP Expert in Software Maintenance

Case Description:

An ERP software expert with knowledge of software maintenance practices for enterprise software packages was needed for a copyright infringement case. Both parties were providers of enterprise resource planning, or ERP, products. The plaintiff alleged the defendant gained unauthorized access to the plaintiff’s password-protected customer support web site and downloaded patches, updates and fixes for the plaintiff’s enterprise software products.

IMS ExpertServices was asked to procure an ERP software expert knowledgeable about the delivery process of patches, updates and fixes used to provide maintenance and support for large-scale enterprise software systems, such as ERP software.

Experts Presented:

  • Software Development Expert

    This enterprise software expert has been an IT professional for more than 24 years. He founded a company that offers assessment of business processes and implementation of enterprise software solutions designed to streamline those processes, maximizing productivity. This expert has performed all ERP implementation roles including software development, systems analyst, engagement manager, maintenance support, and executive management. He’s performed or managed more than 50 major IT projects including 35 ERP implementations.IMS Reference #4992729

  • Enterprise Resource Planning Expert

    This ERP expert has over 20 years of experience working in IT organizations and as a management consultant. His clients range from emerging companies to global corporations and include government institutions and not-for-profit organizations. He’s performed enterprise resource planning, or ERP, implementations for more than a dozen clients. This expert offers complete ERP solutions including defining ERP requirements; issuing RFPs; evaluating software and hardware vendors; negotiating licensing and maintenance agreements; implementing the enterprise solution; and establishing maintenance processes for the ERP product.IMS Reference #5016370

  • Enterprise Software Expert

    With 20 years of experience in the high tech industry, this expert spent almost a decade creating and implementing enterprise architecture management, maintenance management, and IT governance best practices for enterprise applications. He is an industry-recognized expert who frequently publishes and speaks on ERP topics. He has extensive experience with implementation and maintenance of the enterprise software solutions offered by the plaintiff.IMS Reference #5027195

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