Fraud Prevention Expert in Consumer Protection Law

Case Description:

A fraud prevention expert with consumer protection law knowledge was needed for a class action case against a chain of retail stores. Plaintiffs alleged the defendant violated consumer protection law by collecting personal information as part of their merchandise return policy. Customers were required to write personal information on the return receipt as part of the return process. Consumer protection and privacy law prohibits the collection of personal information, specifically in relation to financial transactions, most notably via credit card.

IMS ExpertServices was asked to locate a consumer fraud prevention expert with knowledge of consumer protection laws and consumer privacy protections. Knowledge of the retail community, and how retailers work within the law’s provisions to reduce fraudulent consumer activity, was also required.

Experts Presented:

  • Consumer Privacy

    This fraud prevention expert is a former police detective who has worked with the credit card industry to develop fraud prevention programs. This expert has given over 2,000 presentations on the subject of financial crimes. He worked with the California State Assembly and the Los Angeles City Council on issues of consumer protection and financial security. This expert is a member of the International Association of Financial Crimes Investigators and the Electronic Crimes Task Force. He is currently a consultant to the credit card industry on fraud prevention. He has testified in court and depositions and served as a witness in fraud cases.IMS Reference #5024911

  • Information Security

    This expert in fraud prevention is a Certified Information Security Expert. She works for a firm that offers customized security services to retail businesses and other industries. Her specializations include data security and lifecycle management, records management, secure network design, encryption, digital signatures, biometrics, disaster recovery and technology analysis. This expert is a Certified Ethical Hacker, or CEH. She ensures the privacy and security of the data of her clients and their customers against threats and vulnerabilities, whether external or internal.IMS Reference #5024955

  • Information Technology

    This fraud prevention expert is a recognized leader in retail technology practices. He has more than ten years of experience offering Information Technology services to a leading West Coast retailer. This expert has led training seminars on IT in the retail industry and lectured on IT governance, best practices and emerging technologies. He has authored research on retail data security, business intelligence, and multi-channel retail operations.IMS Reference #5025005

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Industry: All, Banking