IVR Expert in Telephone Switching Technologies

Case Description:

An IVR expert, or expert in interactive voice response technology with knowledge of telephone switching was needed for patent infringement litigation. The plaintiff alleged that the defendant infringed on numerous patents in the field of telecommunications technology, particularly in reference to interactive voice response products used in call centers.

IMS ExpertServices was asked to locate an IVR expert who had hands on experience with interactive voice technologies going back to the mid-90's. Our client also required significant knowledge of ACDs, or automated call distribution systems, and their components, consisting of telephone switching hardware and the corresponding firmware and software applications.

Experts Presented:

  • Software Development Expert

    This IVR expert has more than 25 years of technical and sales experience in the call center industry. He spent most of his career at a company that manufactured and sold interactive voice response hardware and software applications. He started as senior systems analyst and manager of software development, and then held progressively more responsible positions. This expert has a Ph.D. from Yale and has developed custom voice and data applications. He has written reports and offered depositions on IVR related matters previously.IMS Reference #5020281

  • Computer Telephony Integration Expert

    This computer telephony integration expert has over 30 years of experience with call center technology. He founded a voice processing company that became a worldwide leader in the IVR market. He holds five U.S. patents and a number of foreign patents, and has authored numerous publications on computerized call processing technologies. A graduate of M.I.T., he holds a bachelor's degree, a master's degree, and a Ph.D. in physics. This expert has previously been deposed on interactive voice response matters.IMS Reference #5018650

  • IVR Expert

    With over 20 years of experience in IT and software development, this expert in interactive voice response technology focuses on the development and deployment of IVR and CRM products. He performed software development for AT&T Bell and Lucent where his projects included IVR, speech recognition technologies, and multimedia messaging. With an advanced degree in electrical engineering and years of hands-on experience, this expert has a strong knowledge of telephone switching hardware and firmware.IMS Reference #5018612

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