Postal Service Operations Expert

Case Description:

A postal service operations expert in delivery systems, such as postal barcode technologies, was needed for a class action suit seeking economic damages for fraudulent business practices. Plaintiff alleged that the defendant received mortgage payments within the grace period but held off posting payment in order to be able to assess additional fees. Claimants alleged the defendant routinely engaged in such fraudulent business practices.

IMS ExpertServices was asked to find a postal service operations expert with expertise in barcode systems used in postal operations such as FIM, POSTNET, and PLANET codes. Expert was needed to consult on standard USPS processes for postal collection, sorting and delivery and USPS guidelines for timely delivery.

Experts Presented:

  • Operations and Systems Expert

    This postal operations expert has more than 30 years of experience in the mail industry. He started as a mail carrier with the USPS and retired as a Marketing Specialist at USPS headquarters. He helped establish business mail acceptance, including the conversion to FIM barcodes and other handling and tracking products. Since retiring from the post office, this expert has consulted with businesses on operations strategies for improving their postal activities. He is familiar with courtesy mail and business reply handling. He consulted with a bank on a late payment issue, helping the client prepare its mail using FIM codes to improve postal service handling and timeliness.IMS Reference #5012252

  • Bar Code Technology Expert

    This expert in postal service operations has over 30 years of experience in the mail industry. She has been a consultant to the USPS on using PLANET, FIM, and POSTNET codes to improve delivery service. This barcode technology expert has developed software products for the mail industry. She has worked with client companies to audit their FIM bar code systems to ensure accuracy and help them increase the efficiency of their in-house postal operations.IMS Reference #5012297

  • Operations and Systems Expert

    With a career of 32 years before his retirement, this USPS operations expert served as postmaster for several offices and completed the postal service's advanced leadership training program. He also served as an operations specialist with the Intelligent Mail and Address Quality Group, or IMAQ, at USPS headquarters. His experience in postal service operations included Confirm Service Standardization, the National Seeding Program, and the deployment of the Intelligent Mail Device. This expert holds B.S. and M.S. degrees from Old Dominion University.IMS Reference #5012291

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