Time Division Multiplexing Expert in Call Center Technology

Case Description:

A Time Division Multiplexing (TDM) expert was sought for a patent infringement case involving digital audio technology for call recording. TDM is a type of digital audio technology in which two or more signals or data streams are transferred apparently simultaneously as sub-channels in one communication channel, but physically are taking turns on the channel.

IMS ExpertServices was asked to provide a digital audio expert in time division multiplexing and IP-based telephony switches to consult on software applications for call centers and compliance recording utilizing computer telephony integration, or CTI. Most call centers use PBX - ACD systems which are TDM based.

Experts Presented:

  • Software and Website Development

    This TDM expert has over 25 years of experience in telecommunications, software design and internet technologies. He has extensive experience in commercial call center applications relating to customization and integration of interactive voice response, IVR, and CTI systems. This expert has several years of experience in computer telephony integration, call data processing, intelligent networks, and universal messaging systems. He has several years of experience in call center systems integrating customer service applications with PBX, IVR, and ACD devices. He holds a B.S. in computer science.IMS Reference #1214131

  • Telecommunications

    This time division multiplexing expert has extensive experience developing and integrating automated systems that deploy computer telephony integration and unified messaging. He is very experienced with telecommunications fundamentals, such as TDM, PBX systems, H.323 protocol, Hypertext Transfer Protocol (HTTP) and Transmission Control Protocol/Internet Protocol (TCP/IP). He is also very experienced with call center technology, such as automatic call distribution, dialed number identification service, dual tone multi frequency (DTMF) and interactive voice response (IVR). He has experience serving as an expert witness in intellectual property litigation. He has given testimony at deposition and at trial once.IMS Reference #5009737

  • VoIP Technology

    This TDM expert recently published an article on converting TDM signals to VoIP and retaining traditional TDM functionality with VoIP systems. He has over 30 years of experience in telecommunications technology, with 11 years specifically in call center technology. He has expertise in the development of operational and functional specifications and performance modeling. His background includes project management of the implementation of ACD, CTI, IVR and quality monitoring systems.IMS Reference #5014516

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Industry: All, Telecommunications