Unified Communications Expert in Computer Telephony Integration

Case Description:

An expert in unified communications in computer telephony integration was needed for a patent infringement action appearing before the International Trade Commission(ITC). The parties were both providers of hardware, software, and services for the telecommunications and computer industries. Plaintiff alleged the defendant infringed patents covering methods to offer unified communications, whereby data networks and associated resources, such as email and instant message communications, were integrated with telephony networks into a single unified communication system.

IMS ExpertServices was asked to provide a unified communications expert with industry experience in computer telephony integration, user interfaces for both the computer and the telephone, and the protocols involved in computer telephony networks, such as TCP/IP.

Experts Presented:

  • Software and Website Development

    This expert in network technology has over 25 years of experience in telecommunications, software design and internet technologies. He has 15 years experience in LAN/WAN communications, including ATM, Frame Relay, and Ethernet, and extensive experience in commercial call center applications relating to customization and integration of IVR systems. His experience with computer telephony integration and unified messaging includes developing CTI drivers and architecture and implementing one of the first systems to integrate voice messaging, text to speech conversion and PC/workstation control. This expert has provided reports, depositions, and trial testimony as a telecom and computing expert witness.IMS Reference #1214131

  • Telecommunications

    This computer telephony expert has more than 25 years of experience in product development, marketing, sales and operations in telecommunications. He has developed automated systems for deployment of unified messaging and computer telephony integration. He is very experienced with telecommunications technology such as TDM, PBX systems, H.323 protocol, Hypertext Transfer Protocol and TCP/IP. This expert is the named inventor on three telecommunications patents, including two that deal with aspects of unified communications. He has experience testifying on computer telephony before the ITC.IMS Reference #5009737

  • Network Architecture

    This expert in distributed networks has over 20 years of experience as a network architecture specialist concentrating on voice, video, data and facsimile transmission systems for the telecommunications industry. He has expertise in unified messaging and related call processing, having designed such products for a former employer. During this period he analyzed competitive products and services and worked with customers regarding the specification and design of particular unified messaging features. His work applies advanced computer telephony integration to inbound call management and telephony user interfaces. He's offered deposition and trial testimony as an expert witness.IMS Reference #4978585

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Industry: All, Telecommunications