Call Center

A call center is a centralised office used for the purpose of receiving and transmitting a large volume of requests by telephone.

Case Study

Telecommunications Management Expert in Telephony Applications

A telecommunications management expert in telephony applications was needed for a Stage I patent mining project.

Case Study

Call Center Operations Expert in e-Commerce Customer Support

A call center operations expert with experience in e-Commerce customer support was needed for a bankruptcy case.

Case Study

IVR Expert in Telephone Switching Technologies

An IVR expert, or expert in interactive voice response technology with knowledge of telephone switching was needed for patent infringement litigation.

Case Study

Equipment Leasing Expert in Third Party Logistics

An equipment leasing expert with third party logistics experience was needed for complex contract litigation.