Computer Telephony Integration (CTI)

Computer telephony integration (CTI) is technology that networks traditional telephony systems and computer systems for call information display, database query for screen population, call routing and reporting, etc.

Case Study

Computer Networking Expert with VoIP Knowledge

A computer networking expert with knowledge of voice over internet protocol, or VoIP, technology was needed for a patent infringement action.

Case Study

IVR Expert in Telephone Switching Technologies

An IVR expert, or expert in interactive voice response technology with knowledge of telephone switching was needed for patent infringement litigation.