Automated Call Distribution

Automated call distribution is a system that distributes incoming calls to a specific group of terminals that agents use. It is often part of a computer telephony integration (CTI) system.

Case Study

Call Center Technology Expert in Computer Telephony Integration Software

A call center routing expert was sought for a patent infringement suit involving unified communications systems.

Case Study

IVR Expert in Telephone Switching Technologies

An IVR expert, or expert in interactive voice response technology with knowledge of telephone switching was needed for patent infringement litigation.

Case Study

Interactive Voice Response Expert in Call Center Technology

A telecommunications expert with experience in interactive voice response (IVR) technology was requested for a patent infringement case.