Call Center Technology

Call center technology includes technologies, such as speech recognition and speech synthesis software, that allow computers to handle first level customer support and allow better customer handling, which improves call center agent productivity and customer satisfaction.

Case Study

Call Center Technology Expert in Computer Telephony Integration Software

A call center routing expert was sought for a patent infringement suit involving unified communications systems.

Case Study

IVR Expert in Telephone Switching Technologies

An IVR expert, or expert in interactive voice response technology with knowledge of telephone switching was needed for patent infringement litigation.

Case Study

Distributed Network Expert in Call Center Technology for Patent Infringement Case

A distributed network expert was needed for a patent infringement case involving call center technology.