Computer Telephony Integration (CTI)

Computer telephony integration (CTI) is technology that networks traditional telephony systems and computer systems for call information display, database query for screen population, call routing and reporting, etc.

Case Study

Call Center Technology Expert in Computer Telephony Integration Software

A call center routing expert was sought for a patent infringement suit involving unified communications systems.

Case Study

Unified Communications Expert in Computer Telephony Integration

A unified communications expert in computer telephony integration was needed for a patent infringement action appearing before the ITC.

Case Study

Computer Networking Expert with VoIP Knowledge

A computer networking expert with knowledge of voice over internet protocol, or VoIP, technology was needed for a patent infringement action.

Case Study

IVR Expert in Telephone Switching Technologies

An IVR expert, or expert in interactive voice response technology with knowledge of telephone switching was needed for patent infringement litigation.

Case Study

Enterprise Software Expert in Computer Telephone Integration

An enterprise software expert was needed for a case alleging copyright infringement, misappropriation of trade secrets, and breach of contract.

Case Study

Software Systems Expert in Collections Industry Software

A software systems expert was requested for a breach of contract case involving collections management software systems.

Case Study

Time Division Multiplexing Expert in Call Center Technology

A time division multiplexing expert, also known as a TDM expert, was sought for a patent infringement case involving digital audio technology for call recording.

Case Study

Computer Telephony Integration Expert in Software Engineering

A computer telephony integration expert was needed for a trade secrets case involving software engineering for network management telecommunications systems.

Case Study

Telecommunications Industry Expert in Data Routing System Technology

A telecommunications industry expert with knowledge involving data routing system technology was needed for a patent infringement case.