Interactive Voice Response (IVR)

IVR phone technology that allows a computer to detect voice and touch tones and respond with pre-recorded or dynamically generated audio to further direct callers on how to proceed.

Case Study

Telecommunications Management Expert in Telephony Applications

A telecommunications management expert in telephony applications was needed for a Stage I patent mining project.

Case Study

Call Center Technology Expert in Computer Telephony Integration Software

A call center routing expert was sought for a patent infringement suit involving unified communications systems.

Case Study

Computer Algorithm Expert in Profile Matching Software

A computer algorithm expert with knowledge of profile matching software was needed for a patent infringement action.

Case Study

IVR Expert in Telephone Switching Technologies

An IVR expert, or expert in interactive voice response technology with knowledge of telephone switching was needed for patent infringement litigation.

Case Study

Distributed Network Expert in Call Center Technology for Patent Infringement Case

A distributed network expert was needed for a patent infringement case involving call center technology.

Case Study

Interactive Voice Response Expert in Call Center Technology

A telecommunications expert with experience in interactive voice response (IVR) technology was requested for a patent infringement case.